Politique de confidentialité - The GoHighLevel Expert

Last Updated: August 31, 2025

Welcome to GoHighLevel Expert (accessible at gohighlevelexpert.pro), operated by BuzGrowth Web LLC (« Company, » « we, » « our, » or « us »). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

We are committed to protecting your privacy and ensuring compliance with international privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Personal Information Protection and Electronic Documents Act (PIPEDA), Australian Privacy Act, and other applicable privacy regulations worldwide.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

Identity Information: Full name, business name, job title, and professional credentials
Contact Information: Email address, phone number, mailing address, and business address
Account Information: Username, password, and account preferences
Business Information: Company details, industry type, business size, and service requirements
Communication Data: Information contained in communications you send to us via contact forms, email, chat, or phone
Marketing Preferences: Your preferences for receiving marketing communications and newsletters

1.2 Technical Information

We automatically collect technical information when you visit our website:

Device Information: Device type, operating system, browser type and version, screen resolution
Connection Data: IP address, internet service provider, geographic location (country/city level)
Usage Data: Pages visited, time spent on pages, click-through rates, download activity
Referral Information: Website or source that referred you to our site
Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies

1.3 Financial Information

For payment processing, we may collect:

Billing Information: Billing address, payment method details
Transaction Data: Purchase history, transaction amounts, payment status
Tax Information: Tax identification numbers where required by law

2. How We Collect Information

2.1 Direct Collection

Contact forms and service inquiry forms on our website
Newsletter subscriptions and marketing opt-ins
Account registration and profile setup
Customer support interactions and help desk tickets
Phone calls and video consultations
Event registrations and webinar attendance

2.2 Automated Collection

Cookies and Web Beacons: Tracking technologies for website functionality and analytics
Analytics Services: Google Analytics, Google Tag Manager, and similar platforms
Marketing Pixels: Facebook Pixel, LinkedIn Insight Tag, and other advertising pixels
Chatbots and AI Tools: Automated customer service and lead qualification systems
Server Logs: Automatic recording of website access and usage patterns

2.3 Third-Party Sources

Social media platforms (LinkedIn, Facebook, Instagram, TikTok)
Business directories and professional networks
Partner and affiliate referrals
Public databases and professional registries
Marketing and lead generation services

3. How We Use Your Information

3.1 Service Provision

Delivering GoHighLevel automation and CRM optimization services
Creating and managing custom integrations and workflows
Providing technical support and customer service
Processing payments and managing billing
Fulfilling service agreements and contracts

3.2 Communication and Marketing

Sending service updates, newsletters, and promotional materials
Responding to inquiries and customer support requests
Conducting market research and customer satisfaction surveys
Personalizing marketing communications based on your interests
Inviting you to webinars, events, and educational content

3.3 Website Optimization and Analytics

Analyzing website usage patterns and user behavior
Improving website performance and user experience
Conducting A/B testing and conversion optimization
Measuring the effectiveness of marketing campaigns
Developing new features and services

3.4 Legal and Business Operations

Complying with legal obligations and regulatory requirements
Protecting against fraud, unauthorized access, and security threats
Enforcing our terms of service and other agreements
Resolving disputes and legal claims
Supporting business transfers or mergers

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation, our legal basis for processing personal information includes:

4.1 Consent

Marketing communications and newsletters
Optional cookies and tracking technologies
Participation in surveys and market research

4.2 Contract Performance

Providing requested services and support
Processing payments and billing
Managing customer accounts and relationships

4.3 Legitimate Interests

Website security and fraud prevention
Business operations and administration
Product development and improvement
Direct marketing to existing customers

4.4 Legal Compliance

Tax reporting and record keeping
Regulatory compliance and reporting
Law enforcement requests and legal proceedings

5. Information Sharing and Disclosure

5.1 Service Providers and Partners

We share information with trusted third-party service providers who assist us in operating our business:

Payment Processors: Stripe, PayPal, and other secure payment platforms
Technology Platforms: GoHighLevel, Zapier, Make.com, n8n.io for automation services
Analytics Providers: Google Analytics, Facebook Analytics, and marketing platforms
Communication Tools: Email marketing services, CRM platforms, and customer support systems
Cloud Services: Hosting providers, data storage, and backup services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

5.3 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Protect our legal rights and enforce our terms of service
Investigate and prevent fraud or security threats
Protect the safety and security of our users and the public

5.4 Consent-Based Sharing

With your explicit consent, we may share your information with:

Marketing partners for co-branded promotions
Industry partners for educational content and events
Research organizations for industry studies and reports

6. International Data Transfers

6.1 Cross-Border Processing

As we serve clients globally, your personal information may be transferred to and processed in countries other than your country of residence, including:

United States (our primary data processing location)
European Union (for EU-based services and compliance)
Mauritius (our company headquarters location)

6.2 Transfer Safeguards

We ensure appropriate safeguards are in place for international transfers:

Standard Contractual Clauses: EU-approved data transfer mechanisms
Adequacy Decisions: Transfers to countries with adequate protection levels
Binding Corporate Rules: Internal policies ensuring consistent protection
Consent: Where legally required, we obtain your explicit consent

7. Data Retention

7.1 Retention Periods

We retain your personal information for the following periods:

Customer Data: Duration of service relationship plus 7 years for legal compliance
Marketing Data: Until you unsubscribe or withdraw consent, plus 2 years for statistical purposes
Website Analytics: 26 months from collection date
Financial Records: 7 years from transaction date for tax and audit purposes
Legal Claims: Until resolution plus applicable statute of limitations

7.2 Deletion Procedures

At the end of retention periods, we securely delete or anonymize your information using industry-standard methods, unless longer retention is required by law.

8. Data Security

8.1 Security Measures

We implement comprehensive security measures to protect your information:

Encryption: Data encryption in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Multi-factor authentication and role-based access limitations
Network Security: Firewalls, intrusion detection, and vulnerability scanning
Regular Audits: Security assessments and penetration testing
Employee Training: Regular security awareness and privacy training programs

8.2 Incident Response

In the event of a data breach, we will:

Investigate and contain the incident within 24 hours
Notify relevant authorities within 72 hours (as required by law)
Inform affected individuals without undue delay
Provide clear information about the incident and remedial actions

9. Your Privacy Rights

9.1 Universal Rights

Regardless of your location, you have the following rights:

Access: Request information about how your data is processed
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal limitations)
Opt-Out: Unsubscribe from marketing communications at any time

9.2 GDPR Rights (EU Residents)

Under GDPR, you have additional rights:

Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your information in certain circumstances
Objection: Object to processing based on legitimate interests or direct marketing
Automated Decision-Making: Opt out of automated profiling that affects you legally

9.3 CCPA Rights (California Residents)

Under the California Consumer Privacy Act, you have the right to:

Know: Detailed information about personal information collection and use
Delete: Request deletion of personal information we have collected
Opt-Out: Opt out of the sale or sharing of personal information
Non-Discrimination: Equal service regardless of exercising your rights

9.4 PIPEDA Rights (Canadian Residents)

Under Canadian privacy law, you have the right to:

Access: Request access to personal information we hold about you
Correction: Correct any inaccuracies in your personal information
Complaint: File complaints with the Privacy Commissioner of Canada
Withdrawal: Withdraw consent for non-essential processing

9.5 Australian Privacy Rights

Under the Australian Privacy Act, you have the right to:

Access: Request access to your personal information
Correction: Correct inaccurate or outdated information
Complaint: Lodge complaints with the Office of the Australian Information Commissioner
Anonymity: Deal with us anonymously where practical

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

Essential Cookies: Required for website functionality and security
Performance Cookies: Analytics and website optimization
Functional Cookies: User preferences and personalization
Marketing Cookies: Advertising and remarketing campaigns

10.2 Managing Cookies

You can manage cookies through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit website functionality.

For detailed information about our cookie practices, please refer to our separate Cookie Policy.

11. Third-Party Services and Integrations

11.1 GoHighLevel Platform

We use GoHighLevel as our primary CRM and automation platform. Data processed through GoHighLevel is subject to their privacy policy in addition to ours.

11.2 Marketing and Analytics Platforms

Google Services: Analytics, Tag Manager, Ads (subject to Google’s privacy policy)
Facebook/Meta: Pixel tracking and advertising (subject to Meta’s privacy policy)
LinkedIn: Professional networking and advertising (subject to LinkedIn’s privacy policy)

11.3 Payment Processors

Stripe: Secure payment processing (subject to Stripe’s privacy policy)
PayPal: Alternative payment processing (subject to PayPal’s privacy policy)

11.4 Automation Platforms

Zapier: Workflow automation and integrations
Make.com: Advanced automation and API connections
n8n.io: Self-hosted automation solutions

12. Children’s Privacy

Our services are designed for business use and are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

13.1 Updates and Modifications

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by:

Posting the updated policy on our website with a new « Last Updated » date
Sending email notifications to registered users
Displaying prominent notices on our website

13.2 Your Continued Use

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Information and Data Protection Officer

14.1 General Privacy Inquiries

For questions about this Privacy Policy or our privacy practices, please contact us:

BuzGrowth Web LLC
Website: gohighlevelexpert.pro
Email: info@buzgrowth.digital
Phone: +1 (855) 449-9827
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA

14.2 Data Protection Requests

To exercise your privacy rights or submit a data protection request:

Email: privacy@buzgrowth.digital
Subject Line: « Privacy Rights Request »
Include: Your full name, email address, and specific request details

14.3 Response Times

We will respond to privacy requests within:

30 days for general inquiries
30 days for GDPR requests (may be extended to 60 days for complex requests)
45 days for CCPA requests (may be extended to 90 days)
30 days for PIPEDA and Australian Privacy Act requests

14.4 Regulatory Complaints

If you are not satisfied with our response to your privacy concerns, you may file a complaint with the relevant data protection authority:

EU/EEA: Your local data protection authority or the European Data Protection Board
California: California Attorney General’s Office
Canada: Privacy Commissioner of Canada
Australia: Office of the Australian Information Commissioner

15. Jurisdiction-Specific Provisions

15.1 European Union/EEA

This Privacy Policy complies with the General Data Protection Regulation (EU) 2016/679. Our lawful basis for processing is detailed in Section 4. EU residents have specific rights under GDPR as outlined in Section 9.2.

15.2 United States

This Privacy Policy complies with applicable U.S. federal and state privacy laws, including CCPA, COPPA, and GLBA where applicable. California residents have specific rights under CCPA as detailed in Section 9.3.

15.3 Canada

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Canadian residents’ rights are detailed in Section 9.4.

15.4 Australia

This Privacy Policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles. Australian residents’ rights are detailed in Section 9.5.

15.5 Other Jurisdictions

For residents of other countries, we comply with applicable local privacy laws and international standards. Please contact us for jurisdiction-specific information.

Thank you for trusting GoHighLevel Expert with your personal information. We are committed to protecting your privacy and providing transparent information about our data practices.